We're happy to answer your questions. Send us an email or use the app's Contact Support feature.
Metascan's iOS app supports any iPhone or iPad from 2015 or later that runs iOS 15 or above. LiDAR Mode requires a device with LiDAR Scanner, such as an iPhone 12 Pro or iPad Pro 2020.
Metascan Web runs on any device with a web browser.
LiDAR Mode processes completely on-device, while Photo Mode uploads your photos to our photogrammetry servers for processing. The photos are deleted from the server as soon as your model is processed.
Sharing a scan using Post Scan uploads it to the cloud. You can delete it at any time using Delete Post in the app.
Metascan Pro unlocks the following features:
Metascan Pro is available as either a monthly or annual in-app subscription, and has a one week free trial period.
For more information, see our pricing page.
The following mesh formats are supported:
The following point cloud formats are supported:
When exporting multiple scans, files are stored in a single ZIP file. Contact us if you'd like to see additional formats supported.
All coordinates are expressed in units of meters.
Texture maps are stored in one or more square RGB images at maximum 4096x4096 pixel resolution and compressed with JPEG to 92% quality level using 4:2:0 Chroma subsampling.
Photo Mode uses photogrammetry which relies on finding matching visual features between images to estimate distance.
Anything that makes the same part of an object appear differently between photos will degrade your scans.
Here are some tips to improve your scans:
Taking good scans requires practice. Here are some tips: